Noel Whittaker and his wife had banked with St George for more than 40 years. After they twice supplied the identity information the bank demanded, a third request arrived, and when they complained, the bank froze their accounts.
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If you ever want a masterclass in bureaucracy, indifference and institutional arrogance, don’t start with a government department. Start with a major bank.
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Bank refunds a fraction of the excessive fees charged to low income customers The latest revelations about the Commonwealth Bank
