LATEST NEWS
The Commonwealth Ombudsman has delivered a damning assessment of Australia’s aged care funding algorithm, calling it unfair, unreasonable, legally flawed and lacking fundamental safeguards.
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Banks & Finance
Health, Aged Care & NDIS
Housing & Planning
GUIDES
How to fight back
Who to call, what to say, and where to escalate when the institution won’t budge.
GUIDE 01
How to complain to (or about) the Big Four
Direct contacts for each bank, when to go to AFCA and whether complaints actually work.
Step-by-step – 5 min
GUIDE 02
Rates Shock: challenging your council rates notice
How valuations drive your bill, how to object, and who oversees councils in your state.
Step-by-step – 5 min
GUIDE 03
Hotel California Banking: closing accounts and cancelling cards
You can check out any time you like. Here’s how to actually leave.
Step-by-step – 5 min
YOUR STORIES
Been caught in a bureaucracy loop? Tell us.
We welcome tip-offs from citizens, families, small businesses and public servants. Tell us what you were trying to do, who was involved, what happened and the outcome you needed.
- We never publish private names unless you ask us to
- No call-centre staff names, account numbers or addresses
- Redacted documents and screenshots are welcome